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How moicity2u Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account securely — nothing more.

Account data handled with careLocal payment data stays privateYou control your own recordsNo third-party selling of your infoContact us to request any change

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REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

You have the right to ask what data we hold about you, request a correction, or ask us to delete records that are no longer needed. Our support team handles privacy requests through three channels. When you write to us, include your registered account email so we can locate your record without delay. We aim to acknowledge every privacy request within one business day and resolve it as quickly as the verification process allows.

Live Chat Open the chat widget from any page while logged in. Mention it is a privacy request so the agent routes it to the right team immediately.

Email Support Write to our support address with your account email in the subject line. We use that reference to pull your data record without asking you to repeat details.

Account Help Centre Log in, head to Account Settings, and submit a data request form directly. This creates a tracked ticket so you can follow the status of your request.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply a layered approach to keeping your data safe. Encryption covers data in transit between your device and our servers. On the account side, login attempts are monitored and unusual activity triggers an OTP check to your registered number before access continues. Here is how each key area works in practice.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and payment method. You can clear these from your browser at any time without losing your account data.

Data Retention

Account records are kept for as long as your account is active and for the period required by applicable law after closure. Payment references tied to Touch 'n Go eWallet, Boost or GrabPay transactions follow the same retention schedule.

Account Security

Every login from an unrecognised device triggers a one-time passcode sent to your registered mobile number. This step cannot be bypassed, which means your account stays protected even if your password is compromised.

Requesting Changes

To update or delete your personal data, submit a request via live chat or the Account Help Centre. We verify your identity first, then action the change within the timeframe local law requires.

What We Collect and Why We Use It

moicity2u Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We gather the information you provide when you register — your name, email address, contact number and preferred payment method. When you fund your account through Touch 'n Go eWallet, Boost or GrabPay, the transaction reference is logged against your account record for reconciliation and dispute

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resolution. We do not store your full e-wallet credentials; only the reference numbers needed to match a deposit or withdrawal to your account. Device and session data — browser type, IP address, screen resolution — is collected automatically to keep your session stable across mobile and
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desktop access. This data also helps us flag unusual login patterns that could signal unauthorised access to your account. We may share your data with payment processors and identity-verification partners where required to complete a transaction or fulfil a legal obligation, but we do not sell
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your data to marketing third parties. All data processing happens in line with applicable law, and access to your personal records is available where local law permits. If you are in Shah Alam or anywhere else in Malaysia, the same policy applies to your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Privacy Policy

Here are the questions we hear most often about how we handle personal data. If your question is not covered here, our support team can help through live chat or email.

We collect your name, email address, mobile number and payment method preference. When you deposit via Touch 'n Go eWallet, Boost or GrabPay, the transaction reference is also logged to your account record.

We share data only with payment processors and verification partners needed to run your account. We do not sell your personal information to any marketing or advertising third party, full stop.

Submit a data access request through the Account Help Centre or via live chat. Include your registered email so we can locate your record quickly and respond within one business day.

Yes. Submit a deletion request through live chat or Account Settings. We verify your identity first, then remove data that is no longer required by law or for account reconciliation purposes.

We retain records for the period required under applicable law after account closure. Payment references — including those linked to GrabPay or DuitNow transfers — follow the same legally required schedule.

Yes, we use session and preference cookies. You can clear or block them through your browser settings. Doing so will not delete your account data, though some page preferences may reset on your next visit.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How moicity2u Handles Your Personal Information

Contact Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Cookie Usage

Data Retention

Account Security

Requesting Changes

Common Questions About Our Privacy Policy

01 What personal data does moicity2u collect when I open an account?

02 Does moicity2u share my data with third parties?

03 How do I find out what data you hold about me?

04 Can I ask you to delete my personal data?

05 How long do you keep my account information after I close my account?

06 Are cookies used on moicity2u and can I turn them off?

Privacy Policy

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