Reference

What You Agree To When You Use moicity2u

These terms set out the rules that govern your account on moicity2u — from how you fund it using Touch 'n Go eWallet, Boost, or GrabPay, to how we handle disputes and account closures.

Applies to all account holdersCovers deposits via Touch 'n Go eWallet, Boost, GrabPayJurisdiction-dependent accessUpdated terms take effect immediatelyContact us if anything is unclear

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How Our Terms Apply to Your Account

moicity2u Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account and making your first deposit — whether through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — you confirm you have read these terms and agree to them in full. We reserve the right to suspend or close any account that

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is found to be in breach, including accounts used for duplicate registrations, fraudulent payment reversals, or unauthorised access attempts. Each account is strictly personal: sharing login credentials or allowing a third party to operate your account is a breach of these terms. When it comes to
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payments, every deposit and withdrawal is matched against the account holder's registered wallet or bank detail — a GrabPay or Boost transaction made from a wallet not registered to your account will be flagged for manual review. If your account is flagged, our team will contact
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you via the email on record before any action is taken. Eligibility to hold an account depends on local law; use of this platform is available only where permitted in your jurisdiction. We may update these terms at any time, and continued use of your account
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after an update constitutes acceptance of the revised terms. Players in Shah Alam and across Malaysia should check this page whenever they log in after a gap.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS QUERY CHANNELS

Reach Us About Any Terms Question

If a clause is unclear or you believe a term has been applied incorrectly to your account, contact our support team directly. We do not resolve terms disputes through social media — use the channels below so your query is tracked and answered properly.

Live Chat The fastest route for account-specific terms questions. Start a session from any page on moicity2u and our team will pick it up in queue order.

Email Support For written records of a dispute or a formal request to review how a term was applied, email us and we will respond with a case reference number.

Account Help Centre Common terms scenarios — including payment matching rules for Touch 'n Go eWallet and GrabPay — are documented in the account help section. Start there for quick answers.

HOW WE UPHOLD THIS

Account Security and Data Handling Under These Terms

Our terms are not just a legal formality — they reflect the actual controls we have built into the platform. Here is how we act on the commitments made in these terms every time you use your account.

Payment Verification

Every Boost, GrabPay, and Touch 'n Go eWallet transaction is matched to your registered account detail. Mismatched wallet names trigger a manual review before funds are credited or released.

Data Retention

Account data — including payment history and login records — is retained for the period required under applicable regulations and then securely deleted. You can request a summary of your own data at any time via email.

Cookie and Session Use

We use session cookies to keep your account active during a browsing session and preference cookies to remember your deposit method. No marketing cookies are set without your explicit acknowledgement.

Requesting Changes

To update registered account details — including the wallet linked for withdrawals — submit a request through live chat with your account verification documents. Changes take effect after our team confirms the update.

Frequently Asked Questions About These Terms

The questions below cover the scenarios we hear about most often. If your question is not here, open a live chat and our team will walk you through the relevant clause.

Yes. The same account terms apply regardless of which payment method you use — Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. Payment-specific processing rules are covered separately in the payment section of your account.

We may update terms at any time. When we do, we publish the revised version on this page immediately. Continuing to use your account after an update means you accept the new terms.

Breaches such as duplicate accounts or mismatched payment wallets can lead to account suspension. Our team will contact you on your registered email before any permanent action is taken, giving you a chance to respond.

Start with live chat for fast triage, then follow up by email if you need a written record. Include your account reference and the specific clause you are disputing so we can review it properly.

Account data is shared only where required for payment processing — for example, confirming a GrabPay wallet match — or where required by applicable law. We do not sell your data to marketing third parties.

Access to moicity2u depends on local law in your jurisdiction. If the platform is accessible where you are, these terms apply to your account. Check the eligibility section or contact support if you are unsure.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

LiveLive Dealer Lobby Infomoicity2u Deposits & Withdrawals Appmoicity2u App

What You Agree To When You Use moicity2u

Reach Us About Any Terms Question

Account Security and Data Handling Under These Terms

Payment Verification

Data Retention

Cookie and Session Use

Requesting Changes

Frequently Asked Questions About These Terms

01 Do these terms apply to all payment methods, including Touch 'n Go eWallet and Boost?

02 Can moicity2u change these terms without notice?

03 What happens if I breach the terms?

04 How do I dispute a decision made under these terms?

05 Is my account data shared with third parties?

06 Where can I find out if these terms apply in my region?

Terms & Conditions

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